Shipping Policy

At Patioslife, we are committed to delivering a reliable, transparent, and efficient shipping experience. This Shipping Policy outlines the terms and conditions that apply to the shipment of products purchased from our website.

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1.Shipping Coverage

  • We currently ship to all provinces and territories within Canada.

 

  • International shipping is not available at this time.

 

  • All orders qualify for free standard shipping, with:

 

  • All orders qualify for free standard shipping, with:

 

  • No remote-area surcharge

 

  • No additional fees for rural delivery

 

  • Deliveries to P.O. Boxes are supported when the shipping carrier permits it (e.g., Canada Post). Oversized shipments may require a physical street address.

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2. Order Processing Time

  • Orders are typically processed within 1–2 business days (Monday to Friday, excluding statutory holidays).

 

  • Orders placed on weekends or holidays will be processed on the next business day.
  • Once your order has shipped, a shipping confirmation email containing your tracking number will be sent to you.

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3. Order Cut-Off Time

  • Orders placed before 6:00 PM ET will be processed on the same business day.

 

  • Orders placed after 6:00 PM ET will be processed on the next business day.

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4. Estimated Delivery Timeframes

We partner with reliable national carriers such as Canada Post, UPS, FedEx, and Purolator to ensure timely delivery.

Estimated delivery times after dispatch:

Standard Delivery 

📦 3–5 business days （Monday-Friday）

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5. Order Tracking

Once your order is shipped, you will receive a confirmation email containing:

  • Your tracking number
  • A link to track the shipment directly on the carrier’s website

Please note:

  • Tracking information may take up to 24 hours to update after the carrier’s initial scan.
  • If tracking details are not received within 3 business days after placing your order, please contact us for assistance.

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6. Address Changes

If you need to update your shipping address:

  • Please contact us before your order has shipped

 

  • Once the order has been dispatched or a tracking number has been issued, address changes cannot be guaranteed.
  • If the carrier is unable to update the address, the shipment may be returned.

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7. Undeliverable or Returned Packages 

A shipment may be returned to us if:

  • The address is incorrect or incomplete

 

  • Delivery attempts are unsuccessful
  • The package is refused by the recipient

If an order is returned:

  • We can reship the package upon request
  • A reshipping fee may apply if the issue resulted from an incorrect address provided by the customer

To avoid delays, please verify your address carefully before completing your purchase.

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8. Lost or Damaged Shipments

Damaged Shipments

If your order arrives damaged:

  • Contact us within 72 hours of delivery
  • Provide your order number and clear photos of the product and packaging

After verification, we will arrange a replacement or refund in accordance with our Return & Refund Policy.

Lost Shipments

A shipment may be considered lost if:

  • No tracking updates have been reported for 5 business days, or
  • The package is 5 business days past the expected delivery timeframe

Upon confirmation with the carrier, we will offer a replacement or a refund.

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9. Shipping Delays

While we strive to ensure timely delivery, delays may occur due to factors beyond our control, including:

  • Severe weather
  • Carrier operational issues
  • Holiday volume surges
  • Customs or security inspections (if applicable)

If your shipment experiences a significant delay, please contact us and we will assist in resolving the issue.

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10. Contact Information

For any questions related to shipping, delivery status, or order assistance, you may contact our support team using the details below:

Patioslife Customer Support

Address: 1362 Tonolli Rd #2, Mississauga, Ontario, L4Y 4C2, Canada

Email:support@patioslife.ca

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM ET Toronto Time

We remain committed to providing exceptional service from checkout to delivery and appreciate your trust in Patioslife.