Return & Refund Policy

Update: 2025-03-01

At CA Patioslife, we are committed to providing a fair, transparent, and customer-friendly return and refund process. This policy outlines how cancellations, returns, exchanges, and refunds are handled in order to ensure a smooth and reliable shopping experience for all customers.

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1.Order Cancellations

Orders may be cancelled within 6 hours of purchase for a full refund.
To request cancellation, email us immediately at support@patioslife.ca.
If the order has already been processed or shipped, cancellation may no longer be possible; however, you may still request a return under the conditions listed below.
Refunds for approved cancellations will be issued to the original payment method within 3–5 business days.

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2. Return Eligibility

We accept returns within 45 days of delivery. Returned items must be:

Unused and in original condition
In original packaging, including all accessories and manuals

Accompanied by proof of purchase (order number or receipt)

⚠️ Please do not return items to the manufacturer. All returns must be processed directly through CA Patioslife.

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3. How to Start a Return

Contact Us
Send an email to support@patioslife.ca with the following information:
Your order number
Reason for the return
Clear photos of the product (if it is damaged, defective, or incorrect)
Review & ApprovalOur support team will review your request and confirm whether the item is eligible for return.
All returns must be pre-approved before you ship anything back.
Return Label Issuance

Once your return is approved, we will send you a return shipping label and return instructions, including the shipping address, via email.
Please print the label and affix it securely to the original packaging or a suitable shipping box.

Shipping the Return

Drop off the package at the designated carrier location shown on the label (typically Canada Post, UPS, FedEx, or Purolator).

For items over CA$75, we recommend using a trackable service and adding shipping insurance when possible.
Inspection & Refund

Once we receive and inspect your return, we will notify you by email and process the applicable refund in accordance with this Refund & Return Policy (including any applicable restocking fee or shipping deduction).

📦 Free gifts and promotional items cannot be returned or refunded.

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4. Restocking Fee

A restocking fee of 2% of the product price may apply in the following situations:

Restocking fee applies when:

The return is voluntary (change of mind or ordered the wrong item)
The item has been opened, packaging is not intact, or accessories are missing
Minor handling marks are present (not caused by us)
The return is submitted after the 45-day period and accepted as an exception

Restocking fee does NOT apply when:

The product is defective
The product arrives damaged
Incorrect item was shipped
The return results from Patioslife’s error

All fees will be clearly communicated before you ship the item back.

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5. Refund Timeline Overview

Scenario	Refund Timeframe
Cancellation within 6 hours	3–5 business days
Approved return after inspection	7–10 business days
Return with restocking fee	7–10 business days (minus applicable fee)
Partial refund due to condition issues	7–10 business days